Showing posts with label e-commerce. Show all posts
Showing posts with label e-commerce. Show all posts

Saturday, 9 March 2019

LK Weekly Precis - Corporate investors, monetising 5G, and hustle to complete deals before the slowdown..

March seems to be starting on a higher note with several startups raising late stage funds in th range of US $1 billion and more. This includes Grab, Go Jek, NYSE listed Sea Group in the recent follow on share offer and the Alibaba backed, Chinese influencer power blogger marketing platform, Rhunn.

Government initiatives are picking up steam especially in Southeast Asia for coaching services, co-working spaces, tax exemption, seed fundings and other resources but requires program owners to improve execution, assesment criterias and reach for better outcomes.  

Here are some key highlights to note this week;

5G Opportunities for Operators and Startups

The recent MWC 2019 in Barcelona, Spain may have been a routine yearly event, but visitors certainly caught a glimpse of a very different future for communication sector in the coming years. Change in business model, operation, partner eco-system, new customer and service segments is imminent. Operators will need to move upwards of the infrastructure, basic voice and data services for revenue and quicker ROI or risk running into massive losses at the point of the next network upgrade.
Add caption

Various participants including KT, China Mobile, startup communities and others demonstrated usecases on Smartcities, Smartfactories, 5G Cloud, Augmented Reality and Virtual Reality connectivity, autonomous vehicles and many more, that is pointing to enterprises as the key segment to monetise 5G investments.

Traditional partners such as Samsung and LG are adding new IoT services to offerings, apart from a range of mobile and connected devices. For instance the grocery replenishment service with Samsung refrigerator.

Telco operators in Korea, Japan and China are certainly leading the race when it comes to implementing 5G use cases and without a doubt will be in the forefront of innovations, in this space. 

AirAsia launches Redbeat Capital in collaboration with 500 Startups

In our last weekly summary we covered how DBS was looking to invest in startups that can help distribute the banks products further into new territories. It seems that trend is here to stay with more conglomerates taking the same approach to unlock new markets and innovation.

This week AirAsia announces the launch of Redbeat Capital in collaboration with 500 Satrtups. The US$60 million  fund will be used to provide post seed funding for global startups making way into Southeast Asia in travel, lifestyle, logistics and fintech segments.

Huawei Cloud Region Opens in Singapore

Huawei adds a new cloud region in Singapore aside from China, Europe, Latin America, Hong Kong, Russia, Thailand and South Africa. Huawei Cloud now has 40 availability zones in 23 geographic regions. Offerings will include various platform services for artificial intelligence and machine learning.

Currently the company is actively hiring the regional team and is aware of the market's highly competitive landscape with several key cloud vendors already delivering values, where customers are rapidly adopting cloud for better IT efficiencies, investment flexibilities, consistent performance, geographic expansion and faster time to market.

In the past, Huawei depended on its portfolio of foreign based Chinese customers to penetrate into new markets, but we should anticipate some new field tactics beyond price cuts and equivalent services for businesses this time. A shift of sales focus on nailing at least sixty percent of revenue share from services that run above the basic compute, storage and networking infrastructure services is almost mandatory to differentiate from the rest of the pack.

Meituan-Dianping and Chope

Restaurant booking sites and apps in the region has certainly changed how restaurants perceive customer experience for better or worst.

On peak days, customers are rushed to cater next booking, cancellation fees for no show, constant interruption from servers to top up drinks and other add ons to keep the table, have just made it more of a hassle for diners lately.

However, this deal with Meituan-Dianping should particularly benefit Chope to increase utility of their app and tap into the chinese tourist market at the same time. But will these reservation and restaurant referral sites in anyway add value to diners experiences? Can they help restaurants create unique experiences with the data they are collecting?

Horizon Robotics Raises US$600 Million

The trade war is now opening up opportunities for AI chip makers from China including Huawei and Alibaba to accelerate release of products within this year.

Horizon Robotics is one of the highest valued unicorn in China currently, apart from Cambricon for developing AI chips. The company recently raised another US$600 million in funds to push through development, final designs and outsourcing of manufacturing processes.

With several Chinese AI chip makers planning to outsource manufacturing process and rush to release second generation chips by mid 2019, this could prove to be a prospeporous year for Taiwan based TSMC with a full factory load.

Some Cheers for Startup Communities in India

Finally some cheer from our startup entrepreneur communities in India as the Department for Promotion of Industry and Internal Trade (DPIIT) in India announces changes in the definition of startups (turnover not exceeding Rs 100 crore) and set the confusion over 'angle tax' to rest.

Fintechs Refining Playing Field

Lastly fintechs everywhere in the region are refining market strategies to bridge cashless payment, cryptocurrencies, lending, mobile wallets, e-wallets, and other financial services for both consumers and businesses through new alliances, effective sales programs and much polished product releases. 

Aside from startups, fintechs are increasingly seen as a lucrative attached revenue source for mobile operators, ecommerce platforms, conventional financial institutions and travel related sectors that has access to a broad audience of B2C and B2B buyers. 

Some noteworthy highlights of fintech activities this week are as follows; 
  • Axiata and Singtel collaborating for cross border payment;
  • Alipay having reached staggering 2 million users and 50,000 merchants in Hong Kong in just a year from launch;
  • PayTM India introducing subscription programmes to increase utility;
  • Razer launches beta services of Razer Pay digital wallet in Singapore;
  • and Mobi Direct teaming up with Worldline for digital payment processing in Pakistan.

Some common trends persist and still an untapped B2B segment.... 

Overall the startup scene is still evolving around ecommerce, ride-hailing, logistics, travel, gaming, payment and other B2C segments where a majority of funding deals are channeled by investors at the moment. As a result, we continue to observe several common repeating themes from previous weeks as follows;

  • Traditional sectors such as finance, telco and travel continue turning to startups eco-system to accelerate innovation, build new growth engines and discover business frontiers. 
  • Chinese corporate investors such as Alibaba, Tencent, Didi and Meituan-Dianping continue to supply capital to various Southeast Asian startups in ride-hailing, travel, e-commerce and other lucrative B2C segments. 
  •  Cloud companies such as Facebook (with IMDA) and Alibaba are working in deeper collaboration with regional startup incubators to lure and accelerate startup success on their platforms.

Nevertheless, this is an ideal period for startups in the region to reboot the drawing board in the B2B segments, leveraging the approaching 5G connectivity in IoT, augmented reality, virtual reality and smart factory arenas for new innovations. 

Telco operators in Southeast Asia are generally less prepared to monetise 5G services and may be more willing to pour investments in a startup ecosystem that fills the service gap in a shorter span of time. 

In addition, many of these telcos are positioned poorly for an internal transformation in terms of adding skills, reorganising business structures and constructing business capabilities for 5G use cases due to outdated business policies, practise of privilege systems and lack of diversity in workforce.  

Saturday, 16 February 2019

LK Weekly Precis - A Quiet Post CNY Week

It's a quiet post CNY week with no major shifts really. Go-Jek gears up plans to add payment partners in the region, the ongoing Didi~OYO chemistry, DBS warming up to startups for fresh new growth, PayPal office closure in Malaysia, Huawei's security concern and impact to 5G rollouts are just a few things to highlight this week.

Go-Jek adds Coins.ph as Payment Partner

The battle to win ride hailing leadership in the region continues, with Go-Jek making several moves to progress in the past weeks. After completing alliance agreements with VietinBank with Go-Viet and Singapore's DBS last year, Go-Jek adds another fintech partner this week, called Coins.ph to mobilise things in the Philippines market despite some brush offs with regulators there, last year. 

Go-Jek, considers payment as the core of its super-app play and intend to complete payments gaps in every market. The Indonesian unicorn is currently backed by investors including Google, Tencent Holdings and JD.com and is pushing valuation to $9 billion.


The Didi ~ OYO Chemistry 

"Ride comfortably with Didi and Stay comfortably with OYO"! The Didi ~ OYO chemistry is catching on naturally with riders and travelers in China, that the Chinese ride-hailing giant Didi Chuxing is investing $100 million in Indian hospitality chain Oyo despite cut backs in the Chinese market.

OYO is currently expanding actively in markets such as Southeast Asia, Europe and China apart from home market adopting similar campaigns with ride-hailing partners.


DBS is Open to investing in Startups

As more service sectors converge and customers turn to mobile app for all of their daily service needs, banks such as DBS too are eying the the app and super-app economy to realise new customer segments and growth engines. 

In a recent interview with the Nikkei Asian Review, Mr. Piyush Gupta stated that the bank is open to investing in Startups where the bank's products and services can be distributed to whole new segments. As stated before, DBS recently entered into a strategic partnership with Go-Jek for facilitating payment services but it's unclear if this will this result in new customer flow for the bank.


Huawei, 5G Rollout, Security Concerns - It's business as usual in Southeast Asia

In the backdrop of an intense US-China trade war, are claims made by US intelligence community that Huawei products (particularly the 5G base stations and mobile phones) may contain serious security vulnerabilities that empowers the Chinese vendor with capabilities to conduct undetected espionage. 

This has lead global communication network operators, including long standing business partners such as BT, Vodafone, Dutch Telecom, Orange, LG U+ and others to temporarily suspend and reconsider Huawei agreements pertaining to 5G rollout. LG U+ also made a press statement recently, that the aforementioned equipment source code and various other materials have been sent to an international common criteria (CC) verification institution in Spain for security verification and the report is expected to be out in August or September this year. In the meantime LG U+ intends to rollout base stations for 5G in major city areas. Other Korean network operators such as SK Telecom and KT have suspended Huawei deals for the moment.

In the meantime, Huawei released a media statement informing clients that the company will work along customers with any additional security requirements or compliance towards meeting sufficient cybersecurity standards. The company has also set up a comprehensive FAQ Page to address accusations and correct misinformation.

In the meantime, it's business as usual in Southeast Asia with operators in countries like Philippine, Thailand and Malaysia affirming continued allegiance to Huawei.  Many have openly stated that it will be a tremendous effort to build the next 5G network without Huawei. Top executives further stressed the fact, that 5G is a non stand alone network, as it needs to integrate to LTE and other networks Installed previously, many of which use Huawei's equipments. As for Southeast Asian operators, rebuilding means undoing work accomplished in the last two decades, apart from acquiring huge losses and working forward with Huawei to patch any security concerns if valid, is the sensable way forward.



PayPal closes Malaysian Operation Office 

Media reports this week that PayPal has offered VSS to all employees in Malaysia and is closing its operation office there. PayPal has been in Malaysia since 2011 and has offices in other Asian locations such as Philippines, China and Singapore. Reasons for closing the office is unclear but observers are pointing to competitive landscape and a weak business team as the contributing factors. The company however reaffirmed that the internal reorganisation will not affect customers in Malaysia.



aCommerce in Trouble?

aCommerce just released the upgraded BrandIQ line of products and services late last year. A relentless startup when it comes to helping clients accelerate online sales with many leading brands such as Unilever, Samsung, Nestle, Philips and L'Oreal in customer portfolio, the company like many other growing startups did change direction from purely an enabler of e-commerce to distribution of products. Operating in Thailand, Indonesia, Philippines and Singapore, the Google Premier Partner Award winner provide services including logistics, fulfilment, delivery and digital areas like marketing. 

But a recent report by Dealstreet Asia is indicating that the company might be in trouble with key executives leaving the operation including in country offices.  aCommerce was planning IPO in 2020.  



That's all for this week and wishing everyone a belated CNY! 

Sunday, 3 February 2019

Will Data Privacy spark the next Wave of Innovative Applications?

Privacy is a top agenda as we live in an era where data is a fundamental requirement to access healthcare, education, financial facilities, commercial services, employment, security, welfare, social networks, media and even exercise voting rights. Everything around us is designed to optimise and improve by harnessing data, that it has become an undeniable asset with unprecedented utility. 

This makes data a prime heist for unethical hackers and modern day criminals who steal, doctor and manipulate it for illicit purposes including financial gain, scams, terrorism, identity theft, spreading fake news or spying. Some notable breaches from 2018 are the Aadhar breach involving a staggering 1.1 billion records, forum site Quora, Googleplus, Facebook, several airlines and other online entities.

This is why many large corporations that gauge petabytes of user data are under heavy scrutiny by privacy enforcers and regulators such as National data protection authorities in the European Union through the much debated GDPR guideline. For instance a recent announcement by one of Alphabets subsidiary, Sidewalk Lab on a plan to package and sell cellphone data for various service enhancement sparked outrage from various ethics observer and human rights groups, even when the company justified that the unique identifiers will be removed from the dataset.

Staying connected at all time and living somewhat transparently, is the future reality...

But harnessing data is an unavoidable exercise when it comes to achieving greater quality of life, good decisions and optimal utilisation of natural resources.  As such, refraining from the internet, social networks, online media and performing digital transactions will only result in disadvantages, inconvenience and missed values from economic, social and safety standpoints.

Even if we successfully retained a mysterious existence, we will not be free from unwarranted surveillance by both businesses, independent institutions and governments in public places for various reasons as cities, buildings and public amenities become embedded with sensors, camera feeds and chips that connects to the Internet or clouds to perpetually collect data and create values.

Privacy in Asia....

Asia witnessed multiple incidents of data breach last year among CSPs, healthcare providers, financial service providers and even government sources that lead the public to question credibility of domestic institutions in protecting personal, usage and behavioural data. According to a report by Gemalto, Asia Pacific region contributed to over 35% of cybersecurity incidents last year. 

In most cases, institutions took no further action to restore user confidence apart from the breach announcement, which is a mandatory compliance requirement. Gemalto further stated that the numbers could have been much higher in reality, due to unreported incidents especially in Southeast Asia. Singapore is an exception to this as the authorities take great pride in concluding data breach cases successfully to safeguard the regional digital economy.

Asia also suffers from an overall weaker legal framework and laws for privacy though dedicated privacy task force is emerging in India, Thailand, Indonesia, Singapore and Philippines, out of which Singapore perhaps is the most advanced in ratifying and enforcing the aforesaid laws. 

At the same time, there is a rise in governments that are explicitly developing and extending state surveillance under the pretext of national agenda, security and cyber crime laws for political reasons. Technologies such as facial recognition, artificial intelligence, biometric, advanced identity card systems, ever increasing compute capacities and various citizen facing applications are converging into social scoring systems that provides granular monitoring of individuals, regardless of their consent. 

But there is a new way to tackle privacy - a new form of application architecture is on the rise .....

Apart from comprehensive legal framework, enforcements and the use of advance security architectures, strategies and tools, the application design and architecture itself can serve as a mechanism to protect privacy by separating personal data and identities from applications.

For instance, a project led by Led by Tim Berners-Lee called 'Solid' and is currently run from MIT, consist a set of tools and conventions that helps to preserve integrity of identities, privacy and data ownership while enabling developers and businesses create a new wave of innovative web applications. Solid is a web decentralisation project that aims to put rightful ownership of data back to every users and empower applications that are completely decentralised. 

Currently the use cases are limited for developer community alone, though discussions on Solid servers and tools are beginning to emerge in Quora, Reddit, FB Groups and GitHub.

Similarly Digi.me and HAT are all projects aiming to decentralised applications on the web, where users can create libraries of their data and is completely in control of how the data is used by corporations and governments.

Privacy concerns will lead to new opportunities ....

Most large businesses perceive privacy as a critical challenge to overcome with growing pressure from regulators. Though regulators approach are not helping as solutions developed around privacy laws are difficult and expensive to attain technically, especially for Internet giants.

In the end, solution might just emerge from the tech world itself through new architectures and business models lead by smart startups willing to embark on new frontiers such as Solid, Digi.me and HAT to develop fully decentralised applications that satisfy users, businesses and regulators.

Larger companies might use 'business within business' approach to innovate in the privacy space or quickly get onto the new themes through acquisitions, mergers and rethinking business models. On the another note, decentralised web may lead to even larger paradigm shift, similar to the ones we experienced when organisations moved from on-premise to cloud of everything, creating new digital eco-systems altogether. The one thing that no one can afford to do, is to remain unchanged.

Sunday, 27 January 2019

LK Weekly Precis - New e-Commerce Regulations, Acquisitions and Expansions

This week, new ecommerce regulations in India shook the tech business community and indicated that government meddling and protectionism policies may continue to hinder progress of emerging markets in sectors such as ride hailing, hospitality and many others aside from ecommerce.

Ecommerce regulations was also a topic discussed in Davos at the World Economic Forum (WEF), lead by Singapore. In addition, the event for the first time hosted talks among tech executives and leaders, including from BAT, to shape up AI framework that addresses both the seller and buyer nations.

Other than that, ST Telemedia acquisition of Cloud Comrade and Travelstop expansion to 7 Asian markets simultaneously, along with JD.com's first drone delivery outside of China are some notable developments in the startup sphere this week.

ST Telemedia Acquires Cloud Comrade

Last year we saw a number of consultancy firms such as Deloitte and the likes, hunting for acquisitions in the partner space of large tech companies namely Oracle, Sap, AWS, GCP and Microsoft.  This trend is now picked up by several data-centre service providers in the region.

ST Telemedia is certainly moving in the right direction by acquiring Cloud Comrade to enhance its datacenter service offering portfolio, especially in cloud services, IT management, cybersecurity and overall datacenter performance. 

Cloud Comrade helps customers in Indonesia, Malaysia and Singapore deploy cloud to accelerate new development and migrate existing business applications for operational excellence. The startup works in alliance with almost all major public cloud providers such as Ali, Azure, AWS, GCP and Digital Ocean. 

Last year, ST Telemedia acquired stakes worth $27 million, in cloud management company, Bespin Global that operates in Korea and China. The new acquisitions will help ST Telemedia complete service offerings in cloud, AI, Bigdata, digital experience and cybersecurity.


JD's Drone Delivers Books and Bags in Rural Indonesia

JD.com has been delivering to some rural parts of China using drones for the last two years. This week JD ran its first drone delivery trial outside of China after securing a government license for regional level operation in Indonesia. According to media the drone travelled 250km to deliver boxes of books and bag packs to school children.

Tencent has a 15% stake in JD.com and together the companies co-invested in a number of Chinese companies. Last year Google announced significant amount of investments in JD and Tencent to make inroads in China. 

Soon, same day and next day delivery will be a common offering, sighting of drones in residential areas should be expected and e-commerce logistic players may have to reinvent their game.

Travelstop Expands to 7 More Markets

Travelstop is a year old startup from Singapore, that simplifies business travel and expense management to the SMB and startup segments. Since inception, the T&E Saas platform has been updated continuously with features and functions to sufficiently meet the needs of both travellers and employers in a segment where such services were inaccessible. 

We believe they are in the path to join the likes of 'certify', 'coupa' and 'apptricity' to challenge other established players such as SAP Concur in the travel and expense solution space for the enterprises.

Recently, the company announced service availability in Indonesia, Thailand, Hong Kong, Taiwan, Japan, South Korea and Vietnam.  The company also announced a mobile app for iPhone users to easily access services. 



New e-commerce Rules/Restrictions in India

The new rule restricts online retailers or marketplaces from sourcing more than 25% of inventories from a single vendor, vendors where the online retailers may have a stake and exclusive deals that results in deeply discounted products. 

The new rules seems to be aimed at protecting millions of small traders, operating offline and suffering from huge losses due to deep discounting practices of both Amazon and Flipkart. According to analysts and mainstream media, the recent electoral losses is seen as one of the contributing factor to this unusually regressive move.



AI Discourse at World Economic Forum, Davos 

Finally AI takes a critical spot in WEF this year with US (Alphabet, Apple, Facebook, Amazon, IBM, Microsoft) and China ( Baidu, Alibaba, Tencent) seen as leaders of the space. Economic potential, social threat, globalisation 4.0., ethical practices, AI nationalism, global policies for both AI sellers and buyers were some of the issues beginning to shape the global AI agenda.


Singaporean Ride-hailing Startup, 'Tada' in Vietnam

This year we might see more ride hailing players emerging in the region, including traditional players modernising their business and competing for their pie with larger competition namely Grab and Go Jek. 

New entries might come from taxi operators, affected driver groups and rental service providers. 

We might also see, new country level regulations, niche plays, convergence of industries/sectors, significant mergers and acquisitions in this space as we cool off in quarter four.


HG Exchange

HG Exchange, a fintech industry backed initiative has recently submitted a regulatory application to Monetary Authority of Singapore (MAS). This move will provide investors in the region with better access to high growth companies such as Grab, Go Jek, Didi, Deliveroo and others. 

The exchanged will be built by blockchain developer Zilliqa and Taiwanese digital asset platform MaiCoin.


It's seems to be a slow week in anticipation of CNY next week but we believe businesses will keep up momentum till quarter 3 as a slow down is expected in quarter 4. 

Happy Sunday!

Monday, 7 January 2019

Are Superapps Draining our Money Pots?

#LKminiblog - Are Superapps Draining our Money Pots?

Superapps and ecommerce startups snatched a big chunk of startup funding for Southeast Asia last year, especially those endorsed or lead by Softbank and BAT (Baidu, Ali, Tencent). 

Capturing the sizable Southeast Asian consumer market...

In 2017/2018, investors were particularly focused on startups with standardised platforms to engage with Southeast Asian consumers mainly via mobile devices. This trend is expected to continue this year, but with more coverage areas by ride hailing companies and new value added services including to businesses.

The 10 or so well backed Unicorns will continue to grow and prosper...

Plenty of capital reserve will enable companies like Grab, Go-Jek, Zalo, Bukalapak, Tokopedia, Lazada, Shoppee and others to continue improving their applications, interfaces, technology stack, talent pool and market reach. These startups can become a critical gateway to new eco systems in health, retail, and finance, not reachable by conventional businesses.

What about the B2B tech startups?

However, this strategic focus by major investors certainly affected tech startups on the B2B segment, especially those developing and innovating vertical solutions. Most investors, including regional financiers, simply followed the footsteps of larger investors with their bets in the past years. This drained the money pot and left thousands of B2B folks to battle it out for the leftovers.

Driving the change we want...!

Hopefully investor tone will change this year with promising startups emerging for applied AI and AR in various sectors, fintech that blends several techs, healthcare innovation and smart city solutions. 

As for regional and corporate MNC investors, the former will continue to invest opportunistically or for nationalistic reasons and the later will align investment to scale the size of the community on their platform. The rigour of activities here will depend heavily on economic growth and the entrepreneurial community.

In the end, the challenge for Southeast Asian B2B startups in 2019 remains the same as the previous years. Changing the perception of stakeholders and our entrepreneurial community to break the heuristics that we are incapable of creating scalable world class solutions.  Instead, we should be driving harder for excellence, up skilling, team building, task completion, coaching and envision business solutions fitting for global markets and scale. 

Are we up for it?

Sunday, 2 September 2018

Southeast Asian Tech Startups – Race for Alpha

Southeast Asia is bustling with thousands of tech-startups and budding entrepreneur communities mostly centred in cities such as Singapore, Jakarta, Bangkok, Kuala Lumpur, and Ho Chi Minh. Between 2015 and 2018 the region secured some US$ 11 billion in investment through 1,412 deals with Singapore (US$ 8.4 billion and 888 deals) and Indonesia  (US$ 1.6 billion and 228 deals) accounting for 85% of the deals. At least US$ 7 billion of this amount was locked in 2017 alone.

If that's not stunning enough, 2017 and the first half of 2018 also witnessed several unexpected moves by key players and most sublime moments in the sector with Uber selling operations to Grab, Grab’s over US$ 2 billion funding round, Lazada’s acquisition by Alibaba, Rocket Internet shaving down holdings, the emergence of the 4th Indonesian unicorn - Bukalapak, Amazon’s e-commerce service debut, several billion dollar funding rounds (Traveloka, Tokopedia, Go Jek), Philippine based Revolution Precrafted expanding into Latin America and most probably becoming the region's ninth unicorn.

The progression of local tech scene is rapid, driven by the confluence of state backed initiatives, access to best class of technology, availability of massive amount of data through connected devices and a booming Southeast Asian economy.

The region is integrating unexpectedly through a common digital cultural imagery

Business professionals however, have repeatedly warned of the insurmountable difficulties that is associated with scaling businesses and navigating the market in Southeast Asia. The inherent diversities geographically, culturally, and economically makes standardisation impossible but the region somehow brilliantly encapsulates the economic themes of some 10 to 11 different nations with a collective population of 650 million people through a common recursive digital cultural imagery. A digital society that is highly tech savvy, predominantly young, connects ubiquitously, consumes, plays, works and socialises online. Staying attuned to latest of technologies, apps, and tools, is a mandatory routine for this psychographic.

Abundance of opportunities

This highly interactive, well informed and sound ‘digital society’ is one of the key forces behind the stupendous growth of consumerism and staggering expansion of the SMB market in the region. This generation is open and willing to endeavour new methods in resolving growth challenges, rethink experience, update legacy utilities and foster new data driven services. These encouraging signs unlock infinite opportunities, especially for businesses centred on new technological frontiers namely mobility, artificial intelligence (computer vision, speech recognition, robotics), Bigdata, IOT, 3D printing, blockchain, and virtual reality.

Emergence of new type of data driven services

For instance,ViSenze specialises solutions in advanced visual search and image recognition solutions for eCommerce, mCommerce and online advertising. The company’s core research and development is anchored on computer vision technology and machine learning to help shoppers simplify search for items by uploading images on social media or video networks.


ADDO.AI is based out of Singapore with branch offices in Germany, Dubai, Philippines, and Pakistan. With no investor backing announced so far, Ayesha Khanna, CEO of ADDO.AI, has been striving hard to position the company as an artificial intelligence advisory firm that focuses on various multi-dimensional projects in agriculture, transportation, and finance. The company has been featured several times by media for successes with SMRT Singapore, a crop prediction project in Pakistan, and SmartDubai.

Trax Image Recognition is another revolutionary service provider, also based out of Singapore. The company’s image recognition and deep learning solutions can empower enterprise data science capabilities - all using pictures taken by smartphone cameras as input for analyses by algorithms that decipher the images into a series of real-time actionable insights. For example, consumer brands can monitor and analyse retail shelves across stores and enforce more control over how products are arranged on retailers’ shelves.

A growing fraternity of prestigious unicorns

The region is now cohabiting colonies of startups at different stages (development, optimisation, growth, expansion, mature) with some 9 unicorns, namely SEA, Bukalapak, Go Jek, Traveloka, Tokopedia, Grab, Lazada, Razer and Revolution Precrafted. Both Indonesia and Singapore are tied in terms of the number of existing unicorns, while Singapore is leading in the number of total startups and advance technological solutions. Crunchbase cited that more than half of the 2,151 seed and early-stage rounds recorded between 2008 through 2017 were involving startups based out of Singapore.

3x more funding than the previous year

In 2017 alone, the region secured an astounding US$ 7.8 billion in venture fundings, threefold from the earlier year, though the number of deals dropped significantly from 335 to 320,  according TechAsia. A significant slice of the pie was captured by ride-hailing, fintech, e-commerce and gaming segments. These excludes the latest fund raising activity undertaken by Grab for a staggering US$ 2 billion, lead by its Japanese investor, Toyota. Go Jek, Tokopedia and Lazada each raised funds exceeding the range of US$ 1 billion in their last late stage funding rounds.


Signature investors

China’s tech giants namely Alibaba, Didi, Tencent and JD, the region’s conglomerates owned by some of the region’s richest families, and venture capital funds are some of the biggest investors in the region's startups.  In addition, as the scene intensifies with new innovations, super apps, vibrant research and development offices, several new funds have emerged, specifically targeting the region – the likes of  500 Startup, KK Fund, Kejora, Insignia Venture, Meranti Growth Fund and Vertex. Southeast Asia is now fully loaded with funding to grow a lot more startups aiming for high yield exits.

Is there enough ‘fish’ in the pond

As deal activities ramp up with several high profile funding rounds last year, investment patterns begin to signal a strong shift to quality rather than quantity. Mature segments such as e-commerce and ride-hailing witnessed execution of several higher value deals whereas massive amounts of early stage fundings was issued in other growing segments such as fintech, gaming, crypto economies and AI infused customer experience.

For now there are still plenty of startups in the pipeline though unevenly dispersed across the region with more than half based in Singapore, followed by Indonesia, Malaysia, Thailand and others. Besides, many more early stage startups are predicted to enter the pool as governments race to campaign acculturation of state owned innovation platforms and compete for intellectual properties.

Still nascent but the tipping point is near

As expected, Singapore is the leading destination for startup businesses in the region.The ease of doing business, a global talent pool, mature infrastructure, supportive government initiatives, and a US$ 13 billion research and development facility are some of the reasons why startup community sets-up shop here.

Singapore hosts an impressive line of startups namely, Trax Image Recognition (Computer Vision), AirTrunk (Datacenter), Advance.AI (AI driven Financial Services), Ninja Van (logistics), Tessa Therapeutics (Bio Medical), oBike (Bike Sharing) and many other well funded venture, mostly focusing on B2B models. Many are migrants from neighbouring countries to take advantage of the flexible business conditions there.

Singapore’s comfortable seat is fiercely challenged by Indonesia, Malaysia and Thailand, all picking more pace than ever. Indonesia alone is aiming for 8 or 9 unicorns in the coming years, with some rising names such as Matahari Mall (e-commerce), HaloDoc (online medical services), Pundi X (Crypto marketplace), Snapcart (Bigdata for consumer brands), and Akulaku (lending services).

The rest of the region seem to be focused around fintech, blockchain and B2C e-commerce platforms. Some upcoming names worth mentioning - iflix, MOL, Supahand and iCar from Malaysia; aCommerce from Thailand; Tiki.vn from Vietnam; and Cogito from Philippines.

It will take time for Southeast Asia to catch up with other global startup hubs in China and America, but chances are, the region will become a critical trade bet between east and west. This unique time bound opportunity, can be cleverly exploited by the region's startup community if only more speed can be acquired in mobilising their visions to fully tap the market.



Links to references

Thursday, 23 August 2018

6 Foundational Growth Hacking Tips for e-commerce Sites

There are thousands of e-commerce sites both linear (single branded store) and platform (marketplaces) business models emerging from the region. Ambitious merchants everywhere are hustling to setup stores and take a slice of the currently US50 billion market (projected to grow to US$ 200 billion by 2025 as per market research by Google and Temasek)

Though the journey to even secure a mere 1% or 2 % of the market share is arduous as this is far from just a business of cloistering products on a web page. Traffic similar to foot traffic in physical stores must be generated, the hullabaloo traffic had to be converted to real deals, product qualities must be safeguarded and customers must be retained for a positive lifetime value in order to extract satisfactory returns on various customer acquisition investments. This includes resources pumped into sales, marketing, loyalty programs and customer experience.

There are many aspects to growth hacking that needs to be considered from the technological architecture that supports the business to strategy and execution method. Though there are some foundational measures that can be adopted, practised, improvised and assessed universally for most business models.

Here are some growth hacking tricks and channels to consider when running an e-commerce site, especially B2C sites.

SEO


Try and visualise how your audience are searching for your products or services on Google. The objective is to get the relevant page/s  ranked at the top of the SERP (Search Engine Result Page).  Attempt at creating dedicated landing page for each of the critical search results. Ensure to use the right text and keywords in page headers, sub headers and descriptions as these will be used by the search engines to rank the pages. Pack the site with good referable content and build backlinks through collaboration with other relevant sites and businesses. (This article from Forbes provides detail on some excellent backlinks tactics )

PPC

Pay-per-click search advertising is a great way to attract the right traffic to your site. Entrepreneurs has the flexibility to decide on how much cash really gets burned in the process, as some advertising campaigns may take time to divert the expected traffic towards the business. However, it is highly recommended to pre-allocate budget according to timeline aligned with major campaign outcomes. Assess results routinely so that future campaigns can be adjusted for extracting more values from ad investments.

TV COMMERCIAL ADS

For businesses with VC or PE funding take advantage of the financial freedom and execute brand strategies through TV ads or even YouTube channels especially during a seasonal event. While not mandatory, this helps to accelerate and strengthen branding and outreach programs to a broader audience.

PROMOTIONAl CAMPAIGNS and Business DIFFERENTIATION

Asian shoppers are great bargain hunters and love to shop during special campaigns with great deals, products and experiences. Build partnerships with major credit cards, e-wallets, partners or supplier companies to compose campaign buzz that lifts customer experience with your brand. For instance if you are selling cakes and other bake goods, complement it with party pack services. Sell customers a party experience which includes your bake products and differentiate the business from rivals.

FOCUS ON ONE VERTICAL

Focusing in one vertical such as beauty, education, electronics or healthcare refines customer offerings while standardising backroom processes such as inventory, order fulfillments and etc. Streamlining specialisation enables the business to amass customer base faster and optimise operation in primary segments prior to expansion.

A GREAT SITE with GREAT PRODUCTS

The UI must be simple, slick and easy to use. It should help customers to search, find, bookmark, share, cart, buy or review products seamlessly. Products must be presented with crisp pictures, accurate descriptions, impartial reviews, references and ranking based on past sales. Payment process must be glitch free from any backend data/API connections that verifies, scrape, process, analyse data during transactions. It's all about making it look easy, simple and ergonomically sophisticated - all at the same time.

Finally tracking site performance using sites such as Similarweb and SERP can provide sufficient visibility to traffic performance and isolate SEO measures with highest or lowest impact. In addition, the data gathered is a great asset when having conversations with digital marketing or web design vendors.

If you have a cool tip on how to improve site  traffic – you are welcome to share it with us!



Saturday, 23 September 2017

Come Not Between the Dragon Riders, Rise of Asian Platforms

The Asian Platform business scene is worth over a trillion dollars in market value and is only the second most prominent after North America. The region’s thirty over publicly traded platform companies and thousand other startups is enough to make any investor exuberant over growth opportunities for expansion, acquisitions, investments and joint ventures.

Uneven Business Landscape, Full of Opportunities

Market conditions does differ from country to country, hence the contrasting maturity levels. Overall, favourable economic condition, trade policies, maturing infrastructure, growing middle class and an upswing in GDP, is paving way for incredible growth unattainable in developed markets of North America and Europe.

Leaders of the Pack – China, Japan and Korea

Growth is mostly fuelled by China, Japan and Korea where there is high domestic demand for online services, concentration of capital, available talent, a frenzy of innovation projects surrounding core technologies aimed to realise full business potential, enhance services and user experience. Alibaba, Tencent, Baidu, Softbank, Yahoo Japan and Kakao is clearly taking the lead in diversifying their businesses into multi-platform conglomerates, through series of acquisitions, investments and joint ventures.

Pioneers In Challenging Environment

India and Southeast Asia’s best performing platforms such Flipkart, Snapdeal, InMobi, PayTM, OYO, Lazada, Olacab, Garena and Grab on the contrary, are focusing on becoming profitable on well tested e-commerce, gaming, payment, ride sharing, transportation and advertisement models. They are making way for other players by addressing the region’s weak investment landscape, antique trade regulatory policies, uneven access and speed of Internet services. Though, the region is never short of startups. Arrival of newcomers such as Omise (Fintech), and TripAlly (Travel Platform) based out of Thailand, are just two examples reflecting the region's ongoing commitment to platform economy.

Noteworthy Observations on Business Model

The platform business model of the Asian region is centred on consumers and SMBs, unlike American platforms that evolve around enterprises mostly.

Online marketplaces for buying and selling goods, financial services, communication, gaming, transportation and travel are some examples of where good response is tracked in Asia. As such, Asian Platforms generate a significant share of revenue from transactions and trade as opposed to American platforms (e.g. Facebook and Google) which depend on advertising.

A massive population which is learning quickly to adopt consumer technologies for various lifestyle reasons, is a huge encouragement to the sector to digitise existing and create new innovative services.

Innovations centred on Artificial Intelligence, Blockchain and Robotics

China, Japan and Korea is pumping tons of cash on developing capabilities in artificial intelligence, blockchain architecture, virtual reality, augmented reality, Internet of things, cloud computing and robotics.

The breakthroughs are expected to help:
Automate search ranking, recommendations, image classifications, image character recognition, speech recognition, natural language translation
Improve experience for Asian customers whose native language characters are complex and cumbersome to type
• Last mile delivery automation with drone (e.g. Alibaba, JD.com)
Build virtual assistants to enhance shopping, education and gaming (e.g. Baidu)
Develop a Broader payment solution (e.g. Tencent and Alibaba)
Establish transparency of supply chain (e.g. Alibaba)
Ensure food safety (e.g. Tencent, Alibaba)
Development of humanoids (e.g. Pepper, Softbank)
Development of autonomous vehicles (e.g. Apollo, Baidu)
Blockchain e-commerce (e.g. TripAlly)

Research and development centers are scattered between China, Japan, Korea, Hong Kong and Singapore. Government initiatives to utilise upcoming technologies to upgrade industries further aggregates efforts between public, private and government affiliates.

Investments in Stakes and Acquisitions

There is no doubt that Asian Platforms are stepping up their game in the international arena to compete with the likes of Amazon, Google, Apple and Facebook.

Softbank's $100 Billion Vision Fund

The $100 Billion Vision Fund's recent investment track record probably is the best evidence to point out how critical platform businesses are to generate expected return. The largest tech investment portfolio ever to be created, the investment dollars are spread to both international and many promising Asian Platforms such as Flipkart, OYO, Ant Financial and Didi Chuxing. Softbank is also aggressively pursuing stakes outside the scope of this fund in Asian Platforms such as online insurer Zhong An, Grab, OLA Cabs and Snapdeal.

Tencent versus Alibaba Race in Southeast Asia

Just before the arrival of Amazon in Southeast Asia, Rakuten shutdown operation in the region. This was later followed by Rocket Internet’s (operator of Zalora and Lazada) exit, selling most businesses it operated. But, what seemed like a drawback of key players from the region very swiftly started a healthy regeneration with close to $3 Billion in investment from Chinese players.

Some notable acquisition and investment news since then are;
Softbank and Didi Chuxing took a large stake in Grab
Redmart was acquired by Lazada at price point lower than initially raised
Lazada was acquired by Alibaba
Ant Financial acquired Hello Pay
Ant Financial invested in Ascend Money, Mynt, M-Daq
Tencent acquired Sanook
Tencent invested in ABC 360, Go-Jek, Ookabee

The arrival of large Chinese players in the e-commerce, fintech and logistic space is certainly driving more pressure on regional groups such as Orami and Ascend Group that has been fighting for a clear marketshare for sometime. Nevertheless, this development can benefit the region by driving maturity of the sector, underlying infrastructure and regulatory designs.

The ‘Alibaba versus Tencent’ race may not necessarily create a conflict as many analyst cite. Close scrutiny may reveal that both companies are establishing dominance in different segments based on strengths. However, together the giants may impact advertising revenue for product search as consumers shift to their platform to conduct such searches.

Flow of Investments from China to India

Despite a large pool of skilled programmers, proficiency in English, and strong business ties with US and Europe, India’s platform startups continue to struggle to expand with uneven infrastructure, poor internet access, suboptimal government regulatory policies and lacklustre interest by other successful tech related public groups such as Reliance, Future Group, Aditya Birla, and Appollo.

But the potential of platform companies such Flipkart, Snapdeal, Ola and OYO is too good to be ignored by the Chinese giants, notably Alibaba, Tencent and Chinese Internet Plus Holdings who are constantly competing to get a stake in the countries platform scene. There is no mistake that these platform giants are building a ingrained presence in India at the moment.

Fuelling the Startup Eco-system

Programs such as SuSS by Alibaba and others by Tencent is quickly becoming a platform for entrepreneurs to connect and build business support structure. By encouraging platform startups in Asia, larger platform companies are able to cherry pick suitable acquisition targets.

Regulatory Challenges

Regulation over platform and online businesses remains a challenging area for governments in the region due to the border less nature of the business. Exposure to security and privacy matters, impact to local industries, government trade and taxation policies, flow of investments, and the overall economy are some of the factors which stifles effort to harmonise governance.  Self-governance may be helpful for some policy concerns, but deeper cross border regulatory challenges  require collective government effort to codify through regional and international trade  agreements such as the Trans-Pacific Partnership (TPP) which provisions for e-commerce and other digital trade.

Superior Service or Protectionism is Driving Success?

Many experts argue that some of the largest Asian Platforms are perhaps growing out of government protectionism and inability of foreign platforms to operate freely from unfair data, trade, compliance and other domestic policies. Often the region is target for criticism and accusations over inability to innovate effectively, espionage activities, poor privacy and security control.

Inbound and Outbound Trade Gateway

Even if there is truth to this, it’s extremely hard to dismiss the fact that millions of people and thousands of businesses are still transacting over Asian Platforms. In fact, their reach is starting to grow beyond the region. For instance many of the sellers on Amazon and eBay place orders in Alibaba for their stocks. Alibaba acts as a trade exchange to connect Chinese businesses to global consumers and global businesses to Chinese consumers. For small businesses, this is a valuable and cost effective service which includes handling of cross border transaction.

Exceeding Customer Expectations

Similarly Yue Bao an online money market fund owned by Alibaba offers a annualised seven day yield of 3.4% to customers who wish to save their leftover money from transactions. Over 60% of holders in this fund have less than $1000 in their accounts. This fund is currently sized at $165 Billion, performs better and is larger than the JPMorgan Chase US Government Market Fund ($150 Billion).

Not All Strategies Work in Asia

Asian Platforms understand that superiority in technology stack alone is not sufficient for success in diverse Asia. Aligning technology, innovations, investments, and consumerism to address netizens’ needs and SMB growth challenges in buying, selling, conducting secure payment and managing the cross border processes are key to their success.

Criticism, both ill intended and constructive, was taken to build a better business. For instance Alibaba and Tencent took market advice to further improve platform transparency by launching blockchain and artificial intelligence intersects to address issues around unsustainable supply chain and food safety. They are on a journey to debunk all disapproving claims over effectiveness of Asian Platforms.